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Changes Coming to Area Water Bills

Virginia American Water and Alexandria Renew Enterprises will begin billing customers separately beginning in October.

announced Monday that its customers will receive a separate bill for wastewater treatment services beginning in October, meaning customers will soon receive two separate bills each quarter for their water service.

Service from AlexRenew, which over the weekend, is currently included in bills from Virginia American Water. The change was necessitated because Virginia American Water announced in 2011 that it would no longer provide third-party billing services.

Virginia American Water will continue to bill its customers quarterly for the cost of supplying water to homes and businesses. AlexRenew will bill customers quarterly as well.

The change will take place in October and requires no action on the part of ratepayers.

AlexRenew serves about 350,000 people in the City of Alexandria and part of Fairfax County, processing an average of 13.5 billion gallons of wastewater every year.

AlexRenew has more information about the billing change on its website

BG Del Ray April 25, 2012 at 02:06 AM
Haha, they did the same thing to our family! Sent us a past due notice when we'd never received our bill.
matt tallmerq April 25, 2012 at 12:36 PM
Leslie: I was not apologizing for the city's handling of the sewer lines, merely ansering your question. You are accurate about the plastic liner idea.
WestEnder April 25, 2012 at 02:33 PM
What is the problem with the new plastic liners which have been installed? Are they leaking or disintegrating?
Leslie Hagan April 25, 2012 at 09:42 PM
As a one-time fix for a single small leak in an old cast iron water pipe, a plastic sleeve works. The problem is that since this repair method was started years ago, sleeve after sleeve has been inserted into the same leaky pipes until many of them are now plastic sleeves with broken bits of cast iron around them. Sleeves were never meant to replace the pipes. A few years ago, I had a conversation with a water company worker who told me that many, if not most of the water pipes in the older parts of Del Ray (between Mt. Vernon and Rt. 1) were in this kind of shape. Since the traffic that once went down Monroe has been diverted down Howell, Custis, and some of the older neighborhood streets, the vibration from the extra traffic, especially the trucks, has caused a lot of breakage of these frail old pipes. The sleeves can't remedy that.
Vega January 28, 2013 at 04:20 PM
So I don't mind if they separate the bills, although it is annoying. I do mind that now I am PAYING MORE when you add the two bills together. So its not just separating the bills, ITS ADDING COST!

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