Rate hikes kick in at the same time as Virginia American Water and Alexandria Renew Enterprises roll out new, separate bills.
If your most recent water bill seemed higher than normal, it was. Did you notice that the cost of treating your wastewater went up too? This fall, for the first time, Alexandria residents and businesses received separate bills for their water and the cost of cleaning it. Virginia American Water, which supplies water to homes and businesses in the city and beyond, unexpectedly announced last year it would no longer provide third-party billing services. So, the wastewater treatment costs formerly included on the quarterly bills, were sent separately by Alexandria Renew Enterprises. The company changed its name from the Alexandria Sanitation Authority. When the separate bills started appearing in mailboxes in October, some customers were …
AlexRenew Chief Executive Officer Karen Pallansch offers a reminder about the new bill ratepayers began receiving in October.
Tuesday, November 20, 2012
This is a reminder about the new bill that Alexandria Renew Enterprises’ ratepayers began receiving, starting on Oct. 1. Alexandria Renew Enterprises is your wastewater treatment facility. Formerly named the Alexandria Sanitation Authority, our job is to clean your dirty water to the highest of standards. Our new name, which debuted on Earth Day 2012, reflects our growing role as the community’s resource recovery center. In the past, Virginia America Water included the cost of our services in the water bill its customers received. However, in late 2011, it informed us that it would no longer provide third-party billing services. That meant we had to create a whole separate bill just for our water cleaning services. We wanted to inform …